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ABOUT ME

Hi, I’m Jace Azeneth Martinez, an Aspiring Cloud Support Specialist, lifelong learner, and proud Air Force Disabled Veteran. I’m the kind of person who shows up with a big smile and contagious energy. After years of hands-on IT support, I’ve boldly leapt into the cloud, especially Microsoft Azure, where I’ve been soaking up certifications, tackling this exciting project, and leveling up every day. I come alive when I’m learning, solving puzzles, and helping others feel confident with tech. Building this resume site has been an epic milestone and the best part? I’m just getting warmed up! I’m currently seeking new opportunities where I can grow, contribute, and continue this exciting journey into cloud support and beyond.

Skills

Technical Proficiencies

Here are some of the core tools and platforms I've worked with throughout my IT career:

  • Microsoft Azure
  • Customer Service Skills (10+ years)
  • ServiceNow (Ticketing, Knowledge Base, Workflow Support)
  • Active Directory (User Management, Distribution/Security Groups)
  • Microsoft 365 Administration (Exchange, Teams, SharePoint)
  • Endpoint and Network Security Monitoring (ACAS, SCCM)
  • Technical Troubleshooting & Ticket Escalation
  • Remote Support Tools (e.g., RDP, Zoom, Teams, Remote Desktop)
  • Cloud Fundamentals (IaaS, PaaS, SaaS concepts)
  • Secure Protocols (SIPR/NIPR environments)
  • Version Control with Git & GitHub
  • Continuous Learning & Certification Tracking

Certifications

Azure Fundamentals AZ900

September 2024

Microsoft 365 Fundamentals MS900

May 2025

CompTIA Security+

June 2022

CompTIA Network+

June 2022

CompTIA A+

June 2022

Google IT Support

September 2022

Google Data Analytics

September 2022

Google Cybersecurity

June 2023

ACAS Operator and Supervisor Course

June 2023

Projects

Azure Cloud Resume Challenge

Live Resume Website : You're looking at it! 🙂 • May 2025

  • Built and deployed a personal resume as a static website hosted on Azure Storage with a custom domain and HTTPS via Azure CDN.
  • Integrated a JavaScript-based visitor counter using Azure Functions (Python) and CosmosDB Table API as a backend.
  • Implemented CI/CD using GitHub Actions to automatically deploy frontend and backend updates.
  • Used Infrastructure as Code (ARM templates) to provision Azure resources, ensuring repeatability and version control.
  • Documented the entire process in a GitHub README and linked to a blog post describing key learnings.
  • View Live Project | View GitHub Repo

    • Work

    PSNS (Pudget Sound Naval Shipyard)

    IT Specialist (Customer Support) • May 2024 - Apr 2025

  • Managed and executed numerous Wall Drop activations, moves, and changes, ensuring seamless integration and minimal disruption to IT operations.
  • Processed MAC (Moves, Adds, and Changes) requests for patching and unpatching from switches, coordinating with network teams to maintain optimal connectivity and performance.
  • Led IT project management efforts, overseeing project timelines, resource allocation, and deliverables to ensure successful completion of IT initiatives.
  • Administered CLIN 600 (NMCI Infrastructyre) Requests from start to end, including initiation, processing, and resolution, to support operational requirements and maintain project alignment.
  • Conducted comprehensive site surveys for evaluation, assessing physical locations to determine infrastructure needs and inform strategic planning for IT deployments.
  • Developed and maintained detailed documentation for Wall Drop activations, MAC requests, and IT projects.
  • Collaborated with cross-functional teams to resolve technical issues and ensure successful IT project delivery.

    • Netsimco

    Computer User Support Specialist • Feb 2023 - May 2024

  • Participated in the development and implementation of new procedures and policies to improve the efficiency and effectiveness of IT support services.
  • Provided comprehensive technical support to over 3k users, to ensure minimal downtime and maximum productivity.
  • Delivered high quality customer service resulting in a 15% increase in customer satisfaction ratings.
  • Manage Active Directory domain users including account creations, deletions, and modifications on seven domains.
  • Collaborated with cross-functional teams to execute system upgrades and patches, minimizing disruptions and ensuring system compatibility.
  • Demonstrated proficiency in configuring and maintaining computer systems, including hardware installations, software updates, and network connectivity.
  • Implemented proactive monitoring and maintenance procedures to identify and resolve system vulnerabilities, reducing security risks by 15%.
  • ● Assisted in the evaluation and testing of new technologies and solutions, providing recommendations for system enhancements and upgrades.

    • Inisght Global

    IT Support Specialist • August 2022 - February 2023

  • Real-time ticket entry by utilizing, monitoring and managing ticketing system.
  • Supported over 3,000 Government and Civilian personnel across 23 Locations in the US and Canada.
  • Provided Tier two support on tickets escalated from the Service Desk staff.
  • Handled Classified and NIPR level requests according to their respective security levels.
  • Documented system configurations, procedures, and troubleshooting steps, creating a comprehensive knowledge base for future reference and training.
  • Reimaged laptops and desktops running multiple different Operating Systems and BIOS’.
  • Administered multiple devices in SCCM, System Center Configuration Manager.
  • Cleared 100s of vulnerabilities utilizing ACAS, Assured Compliance Assessment Solution.
  • Issued/revoked over 150 NIPR Tokens for Department of Defense and Contractor personnel.

    • United States Air Force (USAF)

    Operations Superisor • August 2017 - August 2022

  • Scheduled and performed preventative and organizational maintenance on various organizational equipment such as programming and troubleshooting radios, computers, tablets, and other instrumental electronic devices.
  • Managed user access for the company Sharepoint page and adhered to all company and departmental safety protocols.
  • Troubleshot Sharepoint page technical issues while also bringing attention to management. Managed Class I inventory through a complex digital filing system.
  • Interfaced with maintenance for time compliance technical orders, deficiency reports, local manufacture and turnaround program processing.
  • Operated and maintained Property Book Unit Supply Enhanced (PBUSE) by managing company computers, radios, laptops, and tablets.